Due to plan changes and renewal of coverage effective July 1 for many members, Independence Blue Cross would like to remind providers to confirm their patient's (our member's) coverage and eligibility at each visit and before rendering services.
Best practices
- Make a copy of their ID card. Use the most recent member information when submitting claims.
For out-of-area Blue Plan members, refer to the Quick guide to Blue member ID cards.
- Verify eligibility and benefits. Check a patient's eligibility and benefits using the Eligibility & Benefits transaction in PEAR Practice Management on the Provider Engagement, Analytics & Reporting (PEAR) portal.
For out-of-area Blue Plan members, use the BlueExchange® Out of Area transaction.
- Complete the COB, as applicable. For out-of-area Blue Plan members, have them complete the Coordination of Benefits (COB) Questionnaire for Out-of-Area Members, if applicable.
If a member does not have their new ID card yet or forgot it, ask the member to print a temporary ID card by logging on to our secure member portal available at ibx.com.