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​​Our Quality Management Program promotes quality of care and service

August 6, 2021

Our Quality Management Program regularly reviews the care and service our members receive and promotes clinical, network, and service quality through its activities.

To ensure our members receive quality care, our Quality Management Program has standard of care requirements related to:

As a participating provider, you have agreed to cooperate with, participate in, and abide by Independence's Quality Management Program. Please review our standards of care with your staff.

Our member safety and wellness initiatives promote efficient utilization of services, facilitate coordination of care, promote adherence to the plan of care, and help to improve outcomes.

  • Complex case management. Members with complex medical conditions may be eligible for case management. You can refer members online or by calling 1-800-313-8628.
  • Drug Utilization Review. Targeted reports are generated annually related to prescribing and care coordination practices. Reports are sent via mail to your practice, if applicable.
  • Occurrence investigation. Our clinical staff, with Medical Director oversight, review all reported occurrences for quality issues. Medical records may be requested for a detailed analysis and, if necessary, a corrective action plan from the facility or provider.
  • Blue Distinction® Specialty Care. Blue Distinction® Centers and Blue Distinction® Centers+ are recognized through this program when they meet stringent, objective national criteria for excellence in outcomes. For more information about criteria, visit the BCBSA website.

You can learn more about our Quality Management Program, goals and activities by visiting our website; reading the Quality Management section of the Provider or Hospital Manual; or calling Customer Service at 1-800-ASK-BLUE (1-800-275-2583).


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
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Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.