Home Administrative Billing & Reimbursement BlueCard® Health and Wellness Medical PEAR portal Pharmacy Products Quality Management

COVID-19 (Coronavirus): PROMISeTM ID requirement suspension

June 17, 2020

Independence is committed to providing our members with access to the care they need. As COVID-19 has escalated into a pandemic, we are working to make sure that our members can receive appropriate testing and treatment for the virus causing COVID-19 if needed.

We encourage all Independence members to visit our dedicated COVID-19 webpage regularly for the latest news and updates. We will continue to evaluate member needs as the situation changes.

PROMISe ID requirement suspension

Effective April 13, 2020, the Pennsylvania Department of Human Services (DHS) is suspending its PROMISe ID requirement for rendering services to Children’s Health Insurance Program (CHIP) members for the duration of the COVID-19 public health emergency.

DHS is suspending:

  • the requirement that an ordering, referring, attending, or prescribing provider have a PROMISe ID as a condition of claim payment;
  • the denial of claims for services to CHIP members due to the absence of a PROMISe ID for a rendering provider’s service location billed as long as the provider has a PROMISe ID at another location.

Once the public health emergency has ended, Independence will follow DHS’ direction to lift the process suspensions.

Providers should check the DHS COVID-19 website and the Pennsylvania Department of Health’s COVID-19 website for updates.

Please contact DHS at 1-800-537-8862, and select option 2, then option 4, and then option 2 for provider enrollment, revalidation, enrollment fee, site visit, or criminal background check questions.

Learn more

For more information about Independence’s position on COVID-19, please review the following resources:


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
Connect with us     Facebook     Twitter     Flickr     YouTube     Walk the Talk    Independence Pinterest    Independence LinkedIn    Independence Instagram Site Map        Anti-Fraud        Privacy Policy        Legal        Disclaimer
© 2023 Independence Blue Cross.
Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.