As previously communicated, IBC has selected Laboratory Corporation of
America
® Holdings (LabCorp) as our exclusive national outpatient
laboratory provider effective July 1, 2014. IBC's contract with Quest
Diagnostics
® laboratories will end on July 1, 2014.
This change covers all Blue-branded product lines and members (i.e., Personal
Choice
®, Keystone Health Plan East, and Independence
Administrators), including individual, group commercial, and Medicare Advantage
members, for services rendered in the Philadelphia five-county region and
contiguous counties (i.e., the counties that surround the five-county IBC
service area).
Patient access for laboratory services
IBC's laboratory network will provide access that is generally equivalent to or
better than the access members have with IBC's current laboratory network
(including Quest Diagnostics). Prior to July 1, 2014, LabCorp will
significantly expand the number of patient service centers (PSC) in the IBC
service area to provide convenient member access. With the addition of newly
built PSCs, LabCorp will have approximately 169 access points, including an
estimated 50 new sites, in the IBC service area. LabCorp will also provide lab
specimen courier pick-up services for all applicable participating physician
offices effective July 1, 2014, and will significantly increase their support
staff for physician offices.
New LabCorp PSCs
Physicians and members can search for currently open and "coming soon" LabCorp
PSCs by going to the
LabCorp website and
selecting
Find a Lab. Physicians and members can find other
participating local and regional laboratories by using the
Find a Doctor tool.
For your reference, we have published a list of LabCorp PSCs that are new or
under construction in the
LabCorp-dedicated section of our Provider
News Center. Please note that this list is subject to change and will be
updated as new information becomes available.
Additional resources
We encourage providers and their office staff to visit
www.ibx.com/pnc/lab for additional
resources related to this change, including frequently asked questions (FAQ)
and a list of other currently contracted laboratories that will remain in the
IBC network in addition to LabCorp.
If your office does not already have an account with LabCorp or you would like
a local LabCorp representative to help you set up your account, please email
LabCorp or call
1-888-295-5915.