As of November 2013 and continuing through mid-2015,
IBC is in the process of transitioning its membership to
a new operating platform, generally based on when the
customer/member?s contract renews.
During this transition, we will be working with you in
a dual claims-processing environment until all of our
membership is migrated to the new platform. In other
words, as members are migrated, their claims will
be processed on the new platform; however, we will
continue to process claims on the current IBC platform
for members who have not yet been migrated.*
We are committed to working closely with our entire
provider network as we complete this Business
Transformation. We will continue to provide
comprehensive communications and tools to support our
members and provider network, both during and after the
transition to the new platform.
Be sure to visit our dedicated Business Transformation
site. On this
site you will find a communication archive as well as a
frequently asked questions (FAQ) document. If you still
have questions after reviewing the FAQ, email us.
*Behavioral health claims for HMO/POS non-migrated members
should continue to be submitted to Magellan Behavioral Health, Inc.
Behavioral health claims for all migrated members, including HMO/
POS, should be submitted to IBC.
Magellan Behavioral Health, Inc., an independent company, manages
mental health and substance abuse benefits for most IBC members.