Independence's Corporate and Financial Investigations Department (CFID)
would like to remind providers that if they have questions or concerns
regarding specific audit communications, they should contact the CFID auditor
listed on the communication.
For general CFID audit questions, please send a detailed inquiry to providerauditinquiries@ibx.com
. For all other claim questions, please use the self-service options on the
NaviNet® web portal. Detailed user guides and webinars for many
NaviNet transactions are available in the NaviNet Resources
section.
All office locations are required to have NaviNet access. If you are not yet
NaviNet-enabled, go to the NaviNet website to sign up. If your office is
NaviNet-enabled, but would like training on any of the self-service
transactions, call the eBusiness Hotline at 215-640-7410.
NaviNet is a registered trademark of NaviNet, Inc., an
independent company.