Independence recognizes that the physician-patient relationship is at the
heart of patient care. Through health coaching from our Registered Nurse Health
Coaches, the following programs are offered to enhance your ability to provide
coordinated care for your patients and promote integration of care among
members and their families, physicians, and community resources:
- 24/7 Health Information Line. Independence members can
call 1-800-ASK-BLUE anytime to speak with a Registered Nurse
Health Coach about general health questions and concerns.
- Case management. Case management provides support to
members who are experiencing complex health issues or challenges in meeting
their health care goals.
- Condition management. Condition management is available to
eligible members for specific chronic conditions such as asthma, diabetes,
COPD, hypertension, and congestive heart failure.
- Baby BluePrints® maternity program.
Expecting Independence members can self-enroll in this free program to receive
support from an experienced Registered Nurse Health Coach throughout their
pregnancy. Please encourage expecting Independence members to enroll by calling
1-800-598-BABY. Independence also offers obstetrical
Registered Nurse Health Coach support to expecting Independence members who
have been identified as high-risk to facilitate the best possible outcome.
If you would like to refer an Independence member to one of the programs
listed above, complete the online
physician referral form or call 1-800-313-8628.
Independence members who are covered through fully insured employer
groups are automatically considered eligible for condition management. Members
covered through certain self-insured employer groups may not be eligible for
the program. Members can call Customer Service at 1-800-ASK-BLUE
to verify their eligibility.