We recognize that some Independence members may have difficulty
communicating because of an inability to speak or understand English. For these
members, Independence provides free language assistance services through
CyraCom? International, Inc., an independent company.
Please instruct your Independence patients (or their friend or family
member) who speak languages other than English to call the Customer Service
number listed on the back of their member ID card and follow the prompts or
wait to speak with a Customer Service representative. Members can also call to
schedule telephonic interpreter services in advance of their next
appointment.
Independence also offers free telephone language-line services (TTY/TDD:
711) for members who are deaf or hearing-impaired.