Independence recognizes that the physician-patient relationship is at the
heart of patient care. Through health coaching from our Registered Nurse Health
Coaches, the following programs are offered to enhance your ability to provide
coordinated care for your patients and promote integration of care among
members and their families, physicians, and community resources:
- 24/7 Health Information Line. Independence members can call
1-800-ASK-BLUE anytime to speak with a Registered Nurse Health Coach
about general health questions and concerns.
- Case management. Case management provides support to members who are
experiencing complex health issues or challenges in meeting their health care
goals.
- Condition management. Condition management is available to eligible
members for specific chronic conditions such as asthma, diabetes, COPD,
hypertension, and congestive heart failure.
- Baby BluePrints® maternity program. Expecting
Independence members can self-enroll in this free program to receive support
from an experienced Registered Nurse Health Coach throughout their pregnancy.
Please encourage expecting Independence members to enroll by calling
1-800-598-BABY. Independence also offers obstetrical Registered Nurse
Health Coach support to expecting Independence members who have been identified
as high-risk to facilitate the best possible outcome.
If you would like to refer an Independence member to one of the programs listed
above, complete the
online physician referral form or call
1-800-313-8628.
Independence members who are covered through
fully-insured employer groups are automatically considered eligible for
condition management. Members covered through certain self-insured employer
groups may not be eligible for the program. Members can call Customer Service
at 1-800-ASK-BLUE to verify their eligibility.