New user guides were recently posted on the NaviNet? web portal in the
Administrative Tools & Resourcessection of IBC Plan Central. The user guides
cover four frequently used NaviNet transactions:
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how to check the status of accepted claims;
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how to check the status of rejected claims;
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how to check member eligibility and benefits;
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how to reset your NaviNet password.
If your office has additional questions or requires training for NaviNet,
please call the eBusiness Provider Hotline at 215-640-7410.