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Effective July 1, 2015, the FutureScripts Secure mail-order facility
has changed. Therefore, your Independence patients who have prescription drug
coverage with FutureScripts Secure may need your assistance in obtaining their
medications. Recently, these patients received a letter explaining that they
would need to request that their provider write a new prescription for certain
non-transferrable prescriptions (i.e., expired prescriptions, prescriptions
with no remaining refills, future-fill prescriptions, or prescriptions for
controlled-substances).
If you receive a request for a new prescription due to this change, please
write the prescription for up to a 90-day supply of medication plus refills of
up to one year, where appropriate. The new address is:
FutureScripts Secure
P.O. Box 409013
Ft. Lauderdale, FL 33340-9013
Fax: 1-877-762-9551
To obtain copies of the order form that must accompany the written
prescription, members with FutureScripts Secure coverage can call
1-888-678-7015 (TTY: 711). Representatives are available 24 hours
a day, 7 days a week.
FutureScripts and FutureScripts Secure are independent
companies that provide pharmacy benefits management services.
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