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Coming soon: New Eligibility and Benefits Inquiry transaction

June 30, 2016

Begininning July 20, 2016, for a number of provider offices, we will introduce a new Eligibility and Benefits Inquiry transaction in the Independence Workflows menu on the NaviNet® web portal. All remaining NaviNet-enabled participating providers will be given access to the new transaction starting August 3, 2016. The member search criteria in the updated transaction will be modified, and the presentation of eligibility and benefits information will change.

The Eligibility and Benefits Inquiry transaction will continue to provide access to detailed, real-time eligibility and benefits information for Independence members, as well as information about a member?s demographics, insurance, and cost-sharing (e.g., copayment, coinsurance, deductible). The Eligibility and Benefits Details screen will offer a list of benefit categories to view and will continue to include links to information about the member?s capitated sites (where applicable), member ID card, and product-wide provisions associated with the member?s benefit plan.

The new Eligibility and Benefits Inquiry transaction will allow you to search for a member?s eligibility and benefits record for up to two years preceding the current date. However, when the new transaction is first released, you will only be able to retroactively search for dates of service on or after July 1, 2015. Eligibility and benefits information for Independence members will not be available through NaviNet for dates of service prior to July 1, 2015.

In the coming weeks, we will publish a new user guide for the updated Eligibility and Benefits Inquiry transaction in the NaviNet Resources section of our Provider News Center. Once available, we will make an announcement on the Provider News Center as well as on Independence NaviNet Plan Central.

If you have any questions about the upcoming changes to the Eligibility and Benefits Inquiry transaction, call the eBusiness Hotline at
215-640-7410.

New Document Exchange feature postponed

The release of the new Document Exchange feature has been postponed until later in the third quarter of 2016. As a reminder, this new feature will allow Independence to share information electronically with our provider network. Your NaviNet Security Officer will control which end users, including himself or herself, associated with your NaviNet office will be given access to five unique Practice Document Categories.

Note: Third-party vendors with access to NaviNet will not have the ability to access Document Exchange.

A user guide for Document Exchange is available in the NaviNet Resources section of our Provider News Center.

Look for additional information about Document Exchange in future editions of Partners in Health UpdateSM.

NaviNet is a registered trademark of NaviNet, Inc., an independent company.


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
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