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New Provider Automated System is now live

December 30, 2015

During December, Independence launched a new Provider Automated System to help providers obtain critical information.

When you call 1-800-ASK-BLUE, be sure to say ?Provider? or press 2 when prompted.

Once in the Provider Automated System, you will need to have your National Provider Identifier (NPI) or tax ID number, as well as the member?s information (member ID number and date of birth), ready in order to access the information below.

The Provider Automated System enables providers to retrieve the following information by following a series of self-service voice prompts and questions specific to your inquiry:

  • Eligibility. Check coverage status, effective dates, and group name information.
  • Benefits. Verify copayment, coinsurance, and deductible information.
  • Claims. Obtain paid status, claim denial reasons, paid amount, and member responsibility information.

For authorizations you should enter and retrieve information through the NaviNet® web portal.

User guide

A user guide for the new Provider Automated System is available. Look for additional information in future editions of Partners in
Health UpdateSM
.

NaviNet is a registered trademark of NaviNet, Inc., an independent company.


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
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