Your patients may need extra support when managing a chronic condition or a
more complex health situation. Health coaching provides our members, your
patients, with an added level of support to help them stay healthy, manage
their chronic condition(s), identify emerging risk, follow your treatment plan,
and navigate their health journey.
Patient access to Independence Health Coaches and our care management
programs enhances your ability to provide coordinated care for your patients,
who are Independence members, and promotes integration of care among members
and their families, physicians, and community resources.
Please review the following updated program descriptions:
- 24/7 Health Information Line. Independence members can
call 1-800-ASK-BLUE anytime to speak with a Registered Nurse
Health Coach about general health questions and concerns.
- IBX Wire® Relay
Messaging. Independence members who enroll in IBX Wire, via
email or enroll in our text messaging program, receive outreach messages based
on Healthcare Effectiveness Data and Information
Set (HEDIS®) gaps, hospital discharge, or general health.*
Some messages provide members with the option to call a Registered Nurse Health
Coach or receive more information from links provided within the message.
- Case management. Case management provides support to
members who are experiencing complex health issues, multiple chronic
conditions, transitions in care, or challenges in meeting their health care
goals. Complex Case Management services include Registered Nurse Health Coaches
to educate and support members as well as Social Workers to assist with
connections to community resources as appropriate. Enrolled members who
participate with IBX Wire receive educational messages based on
diagnosis and gaps in care.
- Condition management.† Condition
management is available to eligible members for specific chronic conditions
such as asthma, diabetes, COPD, hypertension, and congestive heart failure.
Members newly diagnosed who require support and education (emerging risk) as
well as members who experience difficulty with condition management or
exacerbations may benefit from referrals for this service. Eligible enrolled
members who participate with IBX Wire receive educational messages
based on diagnosis and gaps in care.
- Baby BluePrints® maternity program.
Expecting Independence members can self-enroll in this free program to receive
support from an experienced Registered Nurse Health Coach throughout their
pregnancy. Please encourage expecting Independence members to enroll by calling
1-800-598-BABY. Eligible enrolled members who participate with
IBX Wire receive educational messages on prenatal care including
compliance with prenatal care and testing, hydration, and nutrition. Baby
BluePrints member receive outreach for screenings to identify high-risk
indicators and offered support for prenatal depression, risk of postpartum
depression, and tobacco cessation. Obstetrical Registered Nurse Health Coach
provide education and support to expecting Independence members who have been
identified as high-risk throughout the term of her pregnancy.
If you would like to refer a patient, who is an Independence member, to one
of the programs listed above, complete the online physician referral form or call
1-800-313-8628.
*Standard message and data rates may apply.
Text STOP to stop and HELP for help. Terms and Conditions are
available at myhelpsite.net/ibx. Notification messages within
IBX Wire are sent via automated SMS.
Enrollment in IBX Wire is not a
requirement to purchase goods and services from Independence Blue Cross. Wire
is a trademark of Relay Network, LLC., an independent company.
†Independence members who are covered
through fully insured employer groups are automatically considered eligible for
condition management. Members covered through certain self-insured employer
groups may not be eligible for the program. Members can call Customer Service
at 1-800-ASK-BLUE to verify their eligibility.
HEDIS® is a registered trademark of the
National Committee for Quality Assurance (NCQA). Used with permission.