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Enhancements coming to NaviNet® in April

March 31, 2016

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In mid-April, providers will see the following new transaction and additional enhancements on the NaviNet web portal:

  • New — Claims Dashboard. Claims Dashboard is a new transaction that will allow providers to view their Accounts Receivable in a more comprehensive manner, having access to both pended and finalized claims. A detailed user guide will be made available prior to the release of this new transaction. Announcements will be made on Independence NaviNet Plan Central and on our Provider News Center once the new guide is available.

  • Enhanced — Claim Log. The Claim Log transaction was introduced earlier in 2016 and gives providers the ability to review the status of claims submitted using the 1500 Claim Submission transaction. This transaction will be enhanced to group error codes, where applicable, when a claim is rejected. The new display will help providers troubleshoot rejected claims more quickly.

    A user guide for the Claim Log transaction is available in the NaviNet Resources section of our Provider News Center. On this site, providers can also find the Claims Resolution Matrix (Professional), which can be used as a reference tool to troubleshoot claims that have been submitted electronically and rejected.
If you have any questions about these upcoming changes, please call the eBusiness Hotline at 215-640-7410.

NaviNet is a registered trademark of NaviNet, Inc., an independent company.

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