Your patients may need extra support when managing a chronic condition or
complex health situation. Health coaching provides our members, your patients,
with an added level of support to help them stay healthy, manage their chronic
condition(s), identify emerging risk, follow your treatment plan, and navigate
their health journey.
Patient access to Independence Registered Nurse Health Coaches (Health
Coach) and our care management programs enhances your ability to provide
coordinated care for your Independence patients and promotes integration of
care among members and their families, physicians, and community resources.
Please review the following updated program descriptions:
- 24/7 Health Information Line. Independence members can
call 1-800-ASK-BLUE (1-800-275-2583) anytime to speak with a
Health Coach about general health questions and concerns.
- IBX Wire® Relay
Messaging. Independence members who enroll in IBX Wire for
health information via email or text, receive outreach messages based on
Healthcare Effectiveness Data and Information Set (HEDIS®)
gaps, hospital discharge, or general health.* Some messages provide members
with the option to call a Health Coach or receive more information from links
provided within the message.
- Case management. Case management provides support to
members who are experiencing complex health issues, multiple chronic
conditions, transitions in care, or challenges in meeting their health care
goals. Complex Case Management services include Health Coaches to educate and
support members as well as Social Workers to assist with connections to
community resources as appropriate. Enrolled members who participate with
IBX Wire receive educational messages based on diagnosis and gaps in
care.
- Condition management.† Condition
management is available to eligible members for specific chronic conditions
such as asthma, diabetes, COPD, hypertension, and congestive heart failure.
Newly diagnosed members who require support and education (emerging risk) as
well as members who have trouble with condition management or exacerbations may
benefit from referrals for this service. Eligible enrolled members who
participate with IBX Wire receive educational messages based on
diagnosis and gaps in care.
- Baby BluePrints® maternity program.
Expecting Independence members can self-enroll in this free program to receive
support from an experienced Health Coach throughout their pregnancy. Please
encourage expecting Independence members to enroll by calling
1-800-598-BABY (1-800-598-2229). Eligible enrolled members who
participate with IBX Wire receive educational messages on prenatal
care including compliance with prenatal care and testing, hydration, and
nutrition. Baby BluePrints members receive outreach for screenings to identify
high-risk indicators and are offered support for prenatal depression, risk of
postpartum depression, and tobacco cessation. Obstetrical Health Coaches
provide education and support to expecting Independence members who have been
identified as high-risk throughout the term of her pregnancy.
If you would like to refer a patient, who is an Independence member, to one
of the programs listed above, complete the online physician referral form or call
1-800-313-8628.
*Standard message and data rates may apply. Text
STOP to stop and HELP for help. Terms and Conditions are available at myhelpsite.net/ibx.
Notification messages within IBX Wire
are sent via automated SMS. Enrollment in IBX
Wire is not a requirement to purchase goods and services from
Independence Blue Cross. Wire is a trademark of Relay Network, LLC., an
independent company.
†Independence members who are covered
through fully insured employer groups are automatically considered eligible for
condition management. Members covered through certain self-insured employer
groups may not be eligible for the program. Members can call Customer Service
at 1-800-ASK-BLUE (1-800-275-2583) to verify their
eligibility.
HEDIS® is a registered trademark of the
National Committee for Quality Assurance (NCQA). Used with permission.