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Changes to NaviNet® Referrals transaction coming in May

May 1, 2015

In May, the Referrals transaction on the NaviNet® web portal will be upgraded to NaviNet Open, which is the new look and feel that NaviNet recently implemented for Plan Central. While the workflow remains similar, you will see the following changes specific to referral submissions and inquiries:

  • Screens may look different.
  • The procedure code field will not offer search capabilities/functionality.
  • The search for a refer-to professional provider or facility will be modified.

A new user guide describing the transaction in greater detail is available in the NaviNet Resources section of our Provider News Center. Look for more information on Independence NaviNet Plan Central about a webinar. If you have any questions regarding these changes, call the eBusiness Hotline at 215-640-7410.

Note: All participating providers are required to register for NaviNet. If you have not yet done so, go to the NaviNet website to sign up. If your office is currently NaviNet-enabled but would like training, call our eBusiness Provider Hotline.

NaviNet is a registered trademark of NaviNet, Inc., an independent company.


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