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As announced in a letter to your practice about our transition to a new
operating platform (dated May 22), IBC is making changes to the functionality
available through the Provider Automated System. Please read this notice
carefully if you currently use the Provider Automated System, as your
day-to-day operations may be affected.
The retirement of the Provider Automated System is happening in a phased
approach:
- Referrals and encounters: The Provider Automated System is no
longer available for submitting or retrieving referrals or submitting
encounters. Primary care physicians should use the NaviNet® web
portal to submit encounter data and referrals to IBC. Note: Paper
referrals and encounters are not permitted by IBC.
- All additional functionality: Beginning in November 2013 and
continuing through mid-2015, IBC will be migrating membership to the new
operating platform in stages, generally based on when the customer/member?s
contract renews. Once a member has been migrated to the new platform, you will
no longer be able to use the Provider Automated System for that member. This
includes all additional functionality, such as eligibility and claims
status. You must use NaviNet to retrieve this information.
Visit our Business
Transformation site frequently for the most up-to-date information about
our transition to the new platform. A Frequently Asked Questions document and
communication archive are available on this site for your reference throughout
the migration.
Note: All participating providers were required to register for
NaviNet by April 1, 2013. If you have not yet done so, go to NaviNet and select Sign Up from the
top right. If your office is currently NaviNet-enabled but would like training,
please contact our eBusiness Provider Hotline at 215-640-7410.
NaviNet® is a registered trademark of
NaviNet, Inc., an independent company.
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