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Reminder: Retirement of the Provider Automated System

November 1, 2013

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As announced in a letter to your practice about our transition to a new operating platform (dated May 22), IBC is making changes to the functionality available through the Provider Automated System. Please read this notice carefully if you currently use the Provider Automated System, as your day-to-day operations may be affected.

The retirement of the Provider Automated System is happening in a phased approach:

  • Referrals and encounters: The Provider Automated System is no longer available for submitting or retrieving referrals or submitting encounters. Primary care physicians should use the NaviNet® web portal to submit encounter data and referrals to IBC. Note: Paper referrals and encounters are not permitted by IBC.


  • All additional functionality: Beginning in November 2013 and continuing through mid-2015, IBC will be migrating membership to the new operating platform in stages, generally based on when the customer/member?s contract renews. Once a member has been migrated to the new platform, you will no longer be able to use the Provider Automated System for that member. This includes all additional functionality, such as eligibility and claims status. You must use NaviNet to retrieve this information.

Visit our Business Transformation site frequently for the most up-to-date information about our transition to the new platform. A Frequently Asked Questions document and communication archive are available on this site for your reference throughout the migration.

Note: All participating providers were required to register for NaviNet by April 1, 2013. If you have not yet done so, go to NaviNet and select Sign Up from the top right. If your office is currently NaviNet-enabled but would like training, please contact our eBusiness Provider Hotline at 215-640-7410.

NaviNet® is a registered trademark of NaviNet, Inc., an independent company.

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