Sometimes members need extra support. Registered nurse case managers and social workers from IBC are available to provide telephone support and information to your patients who are experiencing complex health issues or are facing challenges in meeting health care goals. Consider making a referral to case management if any of your patients need help with the following issues:

• wound care
• cancer treatment education
• complications of pregnancy
• adherence to treatment plan
• community resource information
• coordination of home care services
• complex pediatric medical conditions
• socioeconomic support (medications)
• investigate benefits for medical equipment
• chronic condition with multiple co-morbid conditions

The case manager or social worker will work with your office to find out how best to support the member in following your treatment plan.

To refer a patient to case management, call 1-800-313-8628. You can also complete an online referral form at www.ibx.com/case_mgmt_ref_form.