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New credentialing process and contact information

June 8, 2018

In an effort to streamline credentialing inquiries and reporting, Independence will be updating its credentialing administrative process and contact information.

Submitting credentialing and recredentialing inquiries

Providers should submit all initial credentialing and recredentialing inquiries to the following new email address: CredInquiries@ibx.com. Effective July 1, 2018, this email address also replaces the credentialing inquiry hotline (215-988-6534), which will be discontinued. Providers have the right to be informed of their credentialing or recredentialing application status upon request.

Making corrections on a credentialing application

Providers have the right to correct any material omission or erroneous information within 30 calendar days of the request for clarification. Effective July 1, 2018, providers should submit supporting information or corrections concerning their initial credentialing or recredentialing application in writing to the Credentialing Operations Department:

  • Email: CredOps@ibx.com (this replaces the current inbox: CredOpsmircr@ibx.com)
  • Fax: 215-238-2549
  • More information

    Please note that the Quality Management section of the Provider Manual for Participating Professional Providers will soon be updated to reflect the changes outlined above.


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