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Highlights of the June 2012 release of the SMART® Registry from the ConnectionsSM Program

May 31, 2012

The next release of the SMART Registry will be mailed to providers? offices in June 2012. This is the second release of the SMART Registry to include reports created using the Healthcare Effectiveness Data and Information Set (HEDIS ®). The SMART Registry is sent to providers annually on password-protected CDs. Separate letters that include password information will be mailed to practices a few days prior to mailing the SMART Registry CD. Practices may also look up their password on the NaviNet® web portal by selecting Reference Tools from the Plan Transactions menu.

Introducing the Connections Provider Portal

Along with this year?s SMART Registry, we are introducing the Connections Provider Portal, a website for network clinicians. The Connections Provider Portal is designed to make it easy for you and your office staff to view patient reports, refer an eligible patient to a Health Coach, and link to patient education materials and physician support information. For access to the new Connections Provider Portal, call the Connections Program Provider Support Line at 1-866-866-4694. There will also be information on how to register for the new portal in your SMART Registry mailing.

The Member Campaign Report

As a reminder, physicians can still request monthly reports from Connections Provider Specialists (CPS). The Member Campaign Report is a tool physicians can use to identify patients included in the Connections Program?s outreach campaigns. This monthly report includes the following information: patient?s name; date of birth; chronic conditions; effective care measures for chronic conditions; most recent dates of service for tests or exams; medication lists, fill dates, and persistence rates. The Member Campaign Report allows you to sort and filter the information to find patients who may have a gap in care. For example, you can look for patients with diabetes who have not had their HbA1c test or for those with an HbA1c value greater than 7.

Contact us

To speak with a CPS about the Member Campaign Report, SMART Registry, or the new Provider Portal, call the Provider Support Line at 1-866-866-4694. A CPS can work with you and your office staff to obtain the Member Campaign Report, sort the SMART Registry CD to provide the most important information for you, and assist you in navigating the Provider Portal. CPSs can also help with making referrals to the ConnectionsSM Health Management Program.

SMART® is a registered trademark of Health Dialog Services Corporation, an independent company.
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
NaviNet® is a registered trademark of NaviNet, Inc., an independent company.


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
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