We recognize that some Independence members may have difficulty
communicating because of an inability to speak or understand English. For these
members, Independence provides free language assistance services through
CyraCom? International Inc., an independent company. Please instruct your
Independence patients (or their friend or family member) who speak languages
other than English to call the Customer Service number listed on the back of
their member ID card and follow the prompts or wait to speak to a Customer
Service representative. Members can also call to schedule telephonic
interpreter services in advance of their next appointment.
Independence also offers free telephone language-line services (TTY: 711)
for members who are deaf or hearing-impaired.