If your practice wishes to initiate the termination of its physician-patient
relationship and release an Independence member from your practice, you must
notify both the member and Independence in writing. The member should be
notified first.
To notify Independence, send an email to pcprequests@ibx.com indicating your intent to terminate a patient from
your practice. Be sure to attach a copy of the termination letter that was sent
to the member showing this notification was completed.
As a reminder, physicians must continue treating the terminated member for
current medical conditions for 30 days after ending the physician-patient
relationship to allow time for the member to select a different treating
physician. During this time, Independence will assist the member in selecting a
different primary care physician (PCP) or other treating physician. If the
member asks you or your office staff for assistance in selecting a new PCP or
other treating physician, he or she should be referred to Customer Service at
1-800-ASK-BLUE.
For more information regarding this process, please refer to the
Administrative Procedures section of the Provider Manual for Participating
Professional Providers. Please note that the updates outlined above will
soon be reflected in this manual.