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As you may know, Independence is in the process of transitioning its
membership to a new operating platform, generally based on when the
customer/member's contract renews. We are more than halfway through our
migration of commercial members to the new platform, and we will migrate all
Medicare Advantage HMO and PPO members to the new platform on January 1, 2015.
We anticipate that all members will be migrated to the new platform by March
2015.
During the migration, we are working with you in a dual claims-processing
environment. In other words, we are processing a larger portion of claims and
business transactions on the new platform as members are migrated, and we
continue to process claims and conduct business transactions on the current
platform for members who have not yet been migrated.* The date of service will
determine the platform on which claims are processed.
We are committed to working closely with our entire provider network as we
complete this Business Transformation. We will continue to provide
comprehensive communications and resources to support our members and provider
network, both during and after the transition to the new platform.
Be sure to visit our dedicated Business
Transformation site. On this site you will find several resources,
including a communication archive and frequently asked questions. If you still
have questions after reviewing these resources, email us.
*Behavioral health claims for HMO/POS non-migrated
members should continue to be submitted to Magellan Behavioral Health, Inc.
Behavioral health claims for all migrated members, including HMO/POS, should be
submitted to Independence.
Magellan Behavioral Health, Inc., an independent company, manages mental health
and substance abuse benefits for most Independence members.
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