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Independence Administrators values the service and care that hospitals,
physicians, and other health care professionals
provide to our clients? plan members. Our online tools enhance convenience for
health care professionals and help
eliminate avoidable administrative costs. With iEXCHANGE? you can
easily submit requests for precertification and
prenotification of care online through a secure sign-on at no cost.
Effective June 1, 2012, all provider offices and admitting facilities
must use iEXCHANGE to submit notification of
emergency hospital admission. Starting June 1, 2012, calls to the Patient Care
Management (PCM) department to make
these notifications will be referred to iEXCHANGE for submission.
This online service is offered through AmeriHealth Administrators, an
independent company that provides medical
management services for Independence Administrators.
iEXCHANGE will automatically provide notification of the admission to the PCM
team. A medical review will need to be
communicated before a determination of medical necessity can be rendered.
Please continue to communicate to your
facility?s utilization management/case management staff.
A notification submitted through iEXCHANGE may take up to one business day to
be completed. If an authorization
remains pended for more than one business day, please contact the AmeriHealth
Administrators PCM department for
assistance.
You can submit requests for services and scheduled admissions through
iEXCHANGE. For your convenience,
iEXCHANGE is available seven days a week. (Maintenance takes place on the third
Sunday of every month.)
Visit the iEXCHANGE website to sign up. For more information,
visit the Independence Administrators website or contact the iEXCHANGE help
line at 1-888-444-4617.
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