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Important: Review the address before submitting paper claims

September 5, 2017

As previously communicated, providers who submit paper claims for Keystone Health Plan East, Personal Choice®, National PPO, and Independence BlueCard® must use the following address:

  • Claims Receipt Center
  • P.O. Box 211184
  • Eagan, MN 55121

When addressing the envelope, please ensure that you are using the correct address and P.O. Box number. Please note that there are three ?1s? in the P.O. Box number. It has been brought to our attention that providers are sending paper claims with only two 1s in the P.O. Box number, which is causing claims to be routed to an incorrect payer. This in turn causes a delay in processing and payment.

Also, when submitting a CMS-1500 or CMS-1450 (UB-04) claim form, please ensure it is completed in full and legible. If any information is missing or illegible, the form will be rejected. When submitting a non-standard paper claim, please ensure that the information submitted is legible and large enough to read. Non-standard paper claims that are too light or too dark may not be properly scanned, which will result in a rejection and be returned for resubmission.

Make sure the following information is included in all paper claim submissions:

  • member name and ID number
  • patient name and date of birth
  • provider name, address, and NPI or Tax ID number
  • date(s) of service, cost for each date, and receipt, if paid by member
  • diagnostic/revenue/procedure code(s) for all lines/services

Clean, legible claims with all the necessary information included are generally processed within 30 days of submission. Submitting an incomplete or illegible claim will result in the claim being rejected.

If you have any questions, please contact Customer Service at 1-800-ASK-BLUE.


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