Independence's Corporate and Financial Investigations Department (CFID)
would like to remind providers that if they have questions or concerns
regarding specific audit communications, they should contact the CFID auditor
listed on the communication. For general CFID audit questions, please send a
detailed inquiry to providerauditinquiries@ibx.com. CFID will not respond to
provider email inquiries submitted to any email address other than the CFID
auditor listed on the communication or providerauditinquiries@ibx.com.
To help ensure the confidentiality of provider and member information,
please use the self-service options on the NaviNet® web portal
for claim questions. Detailed user guides and webinars for many NaviNet
transactions are available in the NaviNet Resources section. All office locations are
required to have NaviNet access. If you are not yet NaviNet-enabled, go to the
NaviNet website to sign
up. If your office is NaviNet-enabled, but would like training on any of the
self-service transactions, call the eBusiness Hotline at
215-640-7410.
NaviNet® is a registered
trademark of NantHealth, an independent company.