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Prescription mail order service transition

July 1, 2011

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Effective August 1, 2011, IBC will transition its prescription mail order service vendor for all members with IBC prescription drug coverage, administered by FutureScripts®. Most active refills for mail order service prescriptions will not be affected by the transition. However, new prescriptions will be required in the following situations:

  • expired prescriptions;
  • prescriptions with no remaining refills;
  • prescriptions for controlled substances;
  • prescriptions for compound medications;
  • future-fill prescriptions (prescriptions that were sent but are not yet eligible for filling).

IBC members who have medications that require a new prescription will be notified by mail about these changes and will be given instructions on how to transition those prescriptions to the new vendor.

To prepare for this transition, remember to update your PDAs and auto-fax programs with the new FutureScripts mail order fax numbers:

  • FutureScripts: 1-877-228-6162
  • FutureScripts Secure: 1-877-344-1318

If any of your IBC patients currently using FutureScripts mail order service ask you to write a new prescription for a non-transferring medication, the prescription should be written for up to a 90-day supply of medication (plus refills of up to one year, if appropriate). If you have any questions about this transition, please call FutureScripts Customer Service at 1-888-678-7012.

FutureScripts? and FutureScripts? Secure are independent companies that provide pharmacy benefits management services.

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