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Updated time frame for processing PCP changes

January 30, 2015

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Effective February 6, 2015, Independence will change the processing time frame and criteria for members to choose a new primary care physician (PCP).

Beginning in February, the PCP change process, for both commercial and Medicare Advantage members, will be as follows:

  • When members request a PCP change, they will need to provide a reason for the change. The change will take effect 14 calendar days later or the 1st of the following month, whichever comes first.
  • Note: The two exceptions to this timing are if 1) the change is due to No Initial PCP Selection, or 2) Current PCP no Longer in Network, in which case the change takes effect the 1st of the current month.
Members can change their PCP through our secure member website, by using the IBX App, or by calling Customer Service. Providers cannot make a change to a member?s PCP on the member?s behalf.

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