Home Administrative Billing & Reimbursement BlueCard® Health and Wellness Medical PEAR portal Pharmacy Products Quality Management

Obtain a PROMISeTM ID to receive payment for services provided to your Independence CHIP members

January 29, 2020

Claims processing

In accordance with Department requirements, all claims submitted for Independence CHIP members for dates of service on or afterJuly 1, 2019, by an in-network Keystone Health Plan East provider who does not have a PROMISe ID that corresponds to the location where the services were rendered, or through which services were ordered, referred, or billed, will be denied. Please be aware that both the practitioner and the group/provider need a PROMISe ID, as well as the referring and ordering practitioner, for the claims to process.

The Pennsylvania Department of Human Services (Department) requires all providers in the Children’s Health Insurance Program (CHIP) network to have a PROMISe ID for each location at which they treat CHIP members. A PROMISe ID is a Department-issued Provider Reimbursement and Operations Management Information System (PROMISe) identification number. It is required for you to receive payment for services rendered to CHIP members.

How to request a PROMISe ID

The Department recently changed their website and created a new page specific to CHIP provider enrollment information.

Visit the new website to access the application, requirements, and step-by-step instructions related to the enrollment process. If you have any questions or issues with the enrollment process, contact the Department’s Provider Enrollment Hotline at 1-800-537-8862, select options 2, 4, and finally option 2 to speak to a Department representative. The application and hotline are monitored by the Pennsylvania Department of Human Services, not Independence.

How to confirm the status of your PROMISe ID

Once submitted electronically, you can to check the status of your application here. You will need to enter the following information:

  • application tracking number (ATN)
  • social security (SSN) or federal tax identification number (FEIN)
  • application password

If you have questions related to this information, please email us at practiceupdates@ibx.com.


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
Connect with us     Facebook     Twitter     Flickr     YouTube     Walk the Talk    Independence Pinterest    Independence LinkedIn    Independence Instagram Site Map        Anti-Fraud        Privacy Policy        Legal        Disclaimer
© 2023 Independence Blue Cross.
Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.