Home Administrative Billing & Reimbursement BlueCard® Health and Wellness Medical PEAR portal Pharmacy Products Quality Management

Important! New menu options for our Customer Service number

December 13, 2019

Please be advised that our Provider Automated System was updated, and you will hear new menu options when calling 1-800-ASK-BLUE (1-800-275-2583).

New process

When you call into our Provider Automated System, please listen carefully to the new options. It is important you follow the new process to ensure your call is directed to the correct area.

An outline of changes is detailed below:

Step 1. When calling, you will be greeted with “Welcome to the Customer Service Center.”

Step 2. You will then be asked if you have a health plan with us – say No.

Step 3. Then you will be asked if you are calling as a Provider or Other – say Provider.

Step 4. Your call will then be routed to Provider Services as normal.

Learn more

We updated our Navigating the Provider Automated System guide with this new process.


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
Connect with us     Facebook     Twitter     Flickr     YouTube     Walk the Talk    Independence Pinterest    Independence LinkedIn    Independence Instagram Site Map        Anti-Fraud        Privacy Policy        Legal        Disclaimer
© 2023 Independence Blue Cross.
Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.