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Independence offers services to help patients communicate

October 31, 2014

For your patients who have difficulty communicating because of an inability to speak or understand English, Independence provides language assistance services through the AT&T Language Line. Please instruct these patients (or a friend or family member) to call the Customer Service number listed on the back of their member ID card and follow the prompts, or wait to speak to a Customer Service representative. Members can call to schedule interpreter services in advance of their next appointment.

Independence also offers telephone language-line services (TTY: 711) for members who are deaf or hearing-impaired.


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