For your patients who have difficulty communicating because of an inability
to speak or understand English, Independence provides language assistance
services through the AT&T Language Line. Please instruct these patients (or a
friend or family member) to call the Customer Service number listed on the back
of their member ID card and follow the prompts, or wait to speak to a Customer
Service representative. Members can call to schedule interpreter services in
advance of their next appointment.
Independence also offers telephone language-line services (TTY:
711) for members who are deaf or hearing-impaired.