For your patients who have difficulty communicating because of an inability
to speak or understand English,
Independence provides language assistance services through the AT&T Language
Line. Please instruct these
patients (or a friend or family member) to call the Customer Service number
listed on the back of their member ID
card and follow the prompts, or wait to speak to a Customer Service
representative. Members can call to schedule
interpreter services in advance of their next appointment.
Independence also offers telephone language-line services (TTY: 711
) for members who are deaf or
hearing-impaired.