Sometimes members need extra support. Registered nurse case
managers and social workers from IBC are available to
provide telephone
support and information to your patients who are experiencing complex health
issues or are facing
challenges in meeting health care goals. Consider
making a referral to case management if any of your patients need help
with the following:
- wound care
- cancer treatment education
- complications of pregnancy
- adherence to treatment plan
- community resource information
- coordination of home care services
- complex pediatric medical conditions
- socioeconomic support (medications)
- investigation of benefits for medical equipment
- chronic condition with multiple comorbid conditions
The case manager or social worker will work with your office to
find out how best to support the member in following your treatment plan.
To refer a patient to case management, call
1-800-313-8628, or complete an online referral form at www.ibx.com/case_mgmt_ref_form.