Earlier this year, we advised you of an upcoming transition to a new operating
platform for our core processing activities to help us gain efficiencies and
lower operating costs. This transition will also help us to add new
capabilities that enhance the overall customer experience.
IBC will be using Highmark's operating platforms to handle core processing
functions such as enrollment, claims, and billing. IBC employees will continue
to process claims but will be using Highmark's systems instead of IBC systems.
IBC and Highmark remain separate and independent companies.
We are committed to working closely with our network physicians and hospitals
to provide continued information, support, and necessary training. In order to
keep you informed of the upcoming changes, we will be sending an increased
volume of communications. We have also created this new section within
Partners in Health Update SM ? Business
Transformation ? which will be dedicated to news related to this transition. We
ask that you read each edition carefully as we will outline any changes that
may affect your day-to-day operations. Additional communication channels will
include direct mail, the NaviNet
? web portal, our website, emails,
and face-to-face provider education.
As noted earlier this year, we have already begun to engage and educate trading
partners and clearinghouses on the upcoming EDI changes. Please be sure to
check with your third-party vendors to see if changes to your current processes
are necessary.
We will provide comprehensive communications and tools to support our members
and providers before, during, and after the migration to the Highmark operating
platform. If you have questions related to the transition, please email us at
provider_communications@ibx.com.
NaviNet® is a registered trademark of
NaviNet, Inc., an independent company.