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New alpha prefixes for some migrated members and updated payer ID grids

November 1, 2013

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As of November 1, 2013, IBC has begun our transition to a new operating platform. During this transition, we are working with you in a dual claims-processing environment until all of our membership is migrated to the new platform. In other words, as members are migrated, their claims will be processed on the new platform; however, we will continue to process claims on the current IBC platform for members who have not yet been migrated.

New alpha prefixes for migrated members

Some products will be assigned a new alpha prefix for membership that is migrated to the new platform. Therefore, a provider could potentially see two IBC patients with the same benefits plan who have different alpha prefixes because one was migrated to the new platform and one has not yet been migrated.

Once all membership has been migrated to the new platform in mid-2015, only the new alpha prefixes will be in effect.

Updates to the payer ID grids

To assist you in successfully submitting claims for IBC members during this interim state, we have updated the payer ID grids to include information for both migrated and non-migrated members. Please be sure to reference the updated payer ID grids on our Electronic Data Interchange (EDI) web page, which will be available in the coming weeks.

In addition, it is imperative that all providers ask members for their current ID card at each visit and make a copy for their records, as all member ID numbers eventually will be reassigned. Be sure to also verify member eligibility and benefits using the NaviNet® web portal.

For more information about our Business Transformation, please visit our dedicated site. On this site, you will find a communication archive and Frequently Asked Questions (FAQ) document. If you still have questions after reviewing the FAQ, email us.

NaviNet® is a registered trademark of NaviNet, Inc., an independent company.

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