As you may know, Independence is in the process of transitioning its membership to a new operating platform, generally based on when the customer/member?s contract renews. We are more than halfway through our migration of commercial members to the new platform, and we will migrate all Medicare Advantage HMO and PPO members to the new platform on January 1, 2015. We anticipate that all members will be migrated to the new platform by March 2015.

During the migration, we are working with you in a dual claims-processing environment. In other words, we are processing a larger portion of claims and business transactions on the new platform as members are migrated, and we continue to process claims and conduct business transactions on the current platform for members who have not yet been migrated.* The date of service will determine the platform on which claims are processed.

We are committed to working closely with our entire provider network as we complete this Business Transformation. We will continue to provide comprehensive communications and resources to support our members and provider network, both during and after the transition to the new platform. Visit our Business Transformation site where you will find several resources, including a communication archive and frequently asked questions. If you still have questions after reviewing these resources, email us.

*Behavioral health claims for HMO/POS non-migrated members should continue to be submitted to Magellan Behavioral Health, Inc. Behavioral health claims for all migrated members, including HMO/POS, should be submitted to Independence.

*Magellan Behavioral Health, Inc., an independent company, manages mental health and substance abuse benefits for most Independence members.