Independence has entered into an agreement with an independent company to
provide certain comprehensive care services to eligible Independence members
who have multiple chronic conditions. This program is available at no
additional cost to eligible members.
What is the Comprehensive Care Program?
The Comprehensive Care Program is designed to enhance quality care for
eligible Independence members. The program offers a care team that can include
a physician, nurse practitioner, social worker, pharmacist, dietitian,
behavioral health specialist, and team of care coordinators who will work
directly with you to ensure that the member receives the personalized care they
need as quickly and as frequently as they need it. The clinician-led program
supplements the care patients receive from you, their primary care provider
(PCP), and helps execute patient care plans via:
- House Calls
- Skilled Nursing Facility (SNF) Post-Acute Care
- End-Stage Renal Disease (ESRD) Management
- High-Value Telephonic Care Coordination
The program?s team of MDs, DOs, NPs, care managers (RNs), social workers,
pharmacists, dietitians, behavioral health specialists, and care coordinators
see program members face-to-face as their medical needs require, whether that
is inside the patient?s home, at one of the program?s preferred SNFs, or while
the patient receives treatment in the program?s preferred dialysis center.
This new program is available to a small number of Independence members who
have multiple chronic conditions. Patients who are attributed to Tandigm Health
or an Integrated Provider Performance Incentive Program (IPPIP) are not
eligible. Transplant patients are also not eligible for the program.
You will receive a confirmation letter and a phone call notifying you if one
of your Independence patients has agreed to participate in the program. You
will be asked to share patient clinical information with the program care team
and they will also keep you informed of patient visits and care plan
updates.
For more information
For additional questions or to speak with a program clinician about your
patients participating in the program, you can call the 24-hour
toll-free
Concierge Support Line at 1-844-902-2345.