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Independence offers language assistance services to help members and their beneficiaries communicate

November 4, 2019

We recognize that some Independence members may face communication challenges because they are differently abled, or English is their second language. For these members who are your patients, Independence provides free language assistance services through CyraCom® International, Inc., an independent company.

Your Independence patients (or their friends or family members) who speak languages other than English can call the Customer Service number on the back of their member ID card and follow the prompts to speak with a Customer Service representative in their language (e.g., Spanish, Chinese, Italian, etc.).

Independence also offers resources for members who are hearing, vision, or speech-disabled. These resources help members access plan information, communicate with Customer Service, and access information on web pages. These resources include:

  • information available in braille
  • large print materials
  • print materials in other languages
  • sign language interpreters with video conferencing
  • audio recordings
  • free telephone relay services via TTY/TDD: 711

Members can customize the size of website content and use enhanced search functions to find information on the website. These tools can provide members and their beneficiaries with equal access to their programs and benefits. Members can request alternate formats by calling the number on the back of their ID card.

Eliminating barriers to accessibility will enhance your patient’s perception of the care and information they are receiving. Be sure to discuss these options with your patients and their beneficiaries during their next appointment. If patients are interested in language assistance services in alternate formats, please encourage the member to call the number on the back of their ID card.


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Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.