Our new Find a Doctor tool allows IBC members, including plan members who carry
an Independence Administrators ID card, to conduct more efficient online
searches for network doctors, specialists, hospitals, and other health care
professionals. Having the most up-to-date information available is key to
making this an effective tool. This information serves an important purpose to
members who are choosing a health care provider.
Professional providers
Users can search for a medical professional based on the provider?s gender,
specialty, languages spoken, and whether he or she is accepting new patients,
is board certified, or has weekend hours. Your provider profile will feature
all of this information, and members will be able to compare up to three
provider profiles side by side.
Please review your provider profile to ensure that all information is
up-to-date. If you find that your information is inaccurate, you can notify us
in one of the following ways:
On the NaviNet
® web portal, select Provider Change Form from the
Plan Transactions menu and submit your changes electronically.
Complete the
Provider Change
Form and fax or mail it to us using the instructions at the bottom of the
form.
Contact your Network Coordinator.
Facility and ancillary providers
If you have changes to your provider profile, you are required to submit them
in writing. This request should be sent directly to the Senior Vice President
of Contracting and Provider Networks and the Legal Department at the addresses
below:
Independence Blue Cross
Attn: Sr. Vice President, Contracting and Provider Networks
1901 Market Street, 27th Floor
Philadelphia, PA 19103
Independence Blue Cross
Attn: Legal Department
1901 Market Street, 36th Floor
Philadelphia, PA 19103
Note: Thirty days' advance notice is required for processing.
Accessing the Find a Doctor tool
To view your profile go to the
Find a
Doctor tool or log onto NaviNet, select Reference Tools from the Plan
Transactions menu, and then select Provider Directory.
Members can access the tool both through ibx.com or ibxtpa.com or by logging
onto our secure member websites, ibxpress.com or MYIBXTPA.com.
NaviNet® is a registered trademark of
NaviNet, Inc., an independent company.