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BlueCard® Program resources available

December 22, 2017

Independence offers providers the following resources to use when rendering services to out-of-area Blue Plan members:

  • BlueCard section of the Provider News Center. The Blue Card section includes an archive of BlueCard-specific articles published in Partners in Health UpdateSM, as well as links to the BlueCard Coordination of Benefits Questionnaire and Quick Guide to Blue Member ID Cards.
  • BlueExchange® Guides. Two guides are available in the NaviNet® Resources section that provide detailed instructions for using the following transactions under the BlueExchange® Out of Area option in the Independence Workflows menu on the NaviNet web portal:
    • – Claims Status Inquiry
    • – Eligibility and Benefits Inquiry
    • – Referral/Auth Submission
  • Medical Policy/Precertification Router. It is important that providers have easy access to information about an out-of-area Blue member?s Home Plan medical policy and precertification requirements. The Medical Policy/Precertification Router allows Independence network providers access to this information through NaviNet using the out-of-area member?s alpha numeric prefix on his or her member ID card. To view medical policy and precertification requirements for out-of-area Blue members, select BlueExchange® Out of Area from the Independence Workflows menu on NaviNet, and then select Medical Policy/PreCert Inquiry.

We will publish future Partners in Health Update articles as new BlueCard Program information or resources become available.

NaviNet is a registered trademark of NaviNet, Inc., an independent company.


This content was prepared for the Provider News Center and may not be reproduced in any way without the express written permission of Independence Blue Cross. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
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