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As of November 2013 and continuing through mid-2015, IBC is in the process
of transitioning its membership to
a new operating platform, generally based on when the customer/member?s
contract renews.
During this transition, we will be working with you in a dual
claims-processing environment until all of our
membership is migrated to the new platform. In other words, as members are
migrated, their claims will be processed on the new platform; however, we will
continue to process claims on the current IBC platform for members who have not
yet been migrated.*
We are committed to working closely with our entire provider network as we
complete this Business Transformation. We will continue to provide
comprehensive communications and tools to support our members and provider
network, both during and
after the transition to the new platform.
Be sure to visit our dedicated Business
Transformation site. On
this site you will find a communication archive as well as a frequently asked
questions (FAQ) document. If you still have questions after reviewing the FAQ,
email us.
*Behavioral health claims for HMO/POS non-migrated
members should continue to be submitted to Magellan Behavioral Health, Inc.
Behavioral health claims for all migrated members, including HMO/POS, should be
submitted to IBC.
Magellan Behavioral Health, Inc., an independent
company, manages mental health and substance abuse benefits for most IBC
members.
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