Independence would like to remind you that submitting changes in a timely manner helps to ensure prompt payment of claims, delivery of critical communications, seamless recredentialing, and accurate listings in our provider directories.* In accordance with your Provider Agreement, the Provider Manual for Participating Professional Providers, and/or Hospital Manual for Participating Hospitals, Ancillary Facilities, and Ancillary Providers, as applicable, you are required to notify Independence whenever key provider demographic information changes.
Please review our dedicated webpage to review the specific lead-time requirements, exceptions, and/or additional information for:
- Professional providers
- Facility and ancillary providers
- Authorizing signature and W-9 Forms
Independence will not be responsible for changes not processed due to lack of proper notice. Failure to provide proper advance written notice to Independence may delay or otherwise affect provider payment.
If you have questions related to updating your provider information after reviewing the webpage, please email our provider communications team at provider_communications@ibx.com.
*Behavioral health providers contracted with Magellan Healthcare, Inc. (Magellan), an independent company, must submit any changes to their practice information to Magellan via their online Provider Data Change form by selecting the “Display/Edit Practice Info” link.
Magellan Healthcare, Inc. manages mental health and substance abuse benefits for most Independence members.