Independence recognizes that the physician-patient relationship is at the
heart of patient care. Through health coaching from our Registered Nurse Health
Coaches, the following programs are offered to enhance your ability to provide
coordinated care for your patients and promote integration of care among
members and their families, physicians, and community resources:
- 24/7 Health Information Line. Your Independence patients can call
1-800-ASK-BLUE anytime to speak with a Registered Nurse Health
Coach about general health questions and concerns.
- Case management. Case management provides support to members who are
experiencing complex health issues or challenges in meeting their health care
goals.
- Condition management. Condition management is available to eligible
members for specific chronic conditions such as asthma, diabetes, COPD,
hypertension, and congestive heart failure.
- Baby BluePrints® maternity program. Your expecting
Independence patients can self-enroll in this free program to receive support
from an experienced Registered Nurse Health Coach throughout their pregnancy.
Please encourage your expecting Independence patients to enroll by calling
1-800-598-BABY (1-800-598-2229). Independence
also offers obstetrical Registered Nurse Health Coach support to expecting
Independence patients who have been identified as high-risk to facilitate the
best possible outcome.
If you would like to refer an Independence patient to one of the programs
listed above, complete the online physician
referral form, or call 1-800-313-8628.