As of November 2013 and continuing through mid-2015, IBC is in the process of transitioning its membership to a new operating platform, generally based on when the customer/member's benefit contract renews. During this transition, we will be working with you in a dual claims-processing environment until all of our membership is migrated to the new platform. In other words, as members are migrated, their claims will be processed on the new platform; however, we will continue to process claims on the current IBC platform for members who have not yet been migrated. We are committed to working closely with our entire provider network as we complete this Business Transformation. During this interim state, we will continue to provide comprehensive communications and tools to support our members and provider network, both during and after the transition to the new platform. Be sure to frequently visit our dedicated Business Transformation site. On this site you will find a communication archive as well as a Frequently Asked Questions (FAQ) document. If you still have questions after reviewing the FAQ, email us.