Since May 2004, the SMART® Registry has been mailed to our providers twice a year to provide information on doctors’ Connections-eligible patients with asthma, diabetes, heart failure, coronary heart disease, and chronic obstructive pulmonary disease. Along the way, changes have been made to make the SMART Registry more user-friendly and more secure, as well as to provide additional levels of details, such as lab values and dates of service for blood work.

Beginning with the August 2011 release, the SMART Registry will include reports created using the Healthcare Effectiveness Data and Information Set (HEDIS®). Previously, the reports used internally developed quality indicators. By changing to HEDIS, Connections will adopt a larger, more universally accepted and benchmarked program around clinical quality.

The SMART Registry will now only be sent to providers annually on password-protected CDs. For the 2011 SMART Registry release, password letters will be mailed to practices a few days before the CD is mailed. Practices may also look up their password on the NaviNet® web portal by selecting Reference Material and Reports from the Plan Transactions menu and then SMART Registry Password.

As a reminder, doctors can still request monthly reports from a Connections Provider Specialist (CPS). The Member Campaign Report is a tool physicians can use to identify patients included in the Connections Program’s outreach campaigns.

This monthly report contains the following information:

• patient’s name
• date of birth
• chronic conditions
• effective care measures for chronic conditions
• most recent dates of service for tests or exams
• medication lists, fill dates, and persistence rates

The Member Campaign Report allows you to sort and filter the report to find patients who may have a gap in care. For example, you can look for patients with diabetes who have not had their HbA1c test or for those with an HbA1c value greater than 7.

To speak with a CPS about the SMART Registry, call the Provider Support Line at 1-866-866-4694. A CPS can work with you and your office staff to sort the SMART Registry CD data to provide the most important information for you. CPSs can also help with making referrals to the Connections^SM Health Management Program.

You can also call the Provider Support Line at 1-866-866-4694 to request a Member Campaign Report.

SMART® is a registered trademark of Health Dialog Services Corporation.

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA). Used with permission.