We recognize that some AmeriHealth members may have difficulty communicating
because of an inability to speak or understand English. For these members,
AmeriHealth provides free language assistance services through CyraCom?
International Inc. Please instruct your AmeriHealth patients (or their
friend or family member) who speak languages other than English to call the
Customer Service number listed on the back of their member ID card and follow
the prompts or wait to speak to a Customer Service representative. Members can
also call to schedule telephonic interpreter services in advance of their next
appointment.
AmeriHealth also offers free telephone language-line services (TTY: 711) for
members who are deaf or hearing-impaired.