When submitting a Health Care Eligibility Benefit Inquiry (270) transaction, your response (271) may result in a “member not found" or “system unavailable" message for members who received an ID card with the new 10-digit ID number.
To avoid this issue, please include the following member information in your 270 submissions:
- member's first name
- member's last name
- member's date of birth
- member's ID number (use their new ID number if known)
If the issue persists, please use the Eligibility & Benefits transaction on PEAR Practice Management or call Provider Services at 1-888-YOUR-AH1 (1-888-968-7241) to confirm eligibility and benefits.