As previously communicated, members will continue to transition to our new operating platform each month upon their renewal date. Members will receive a new member ID card upon their transition. Certain members migrating August 1, 2024, will be mailed a temporary ID card that contains the critical information they need to receive access to care, but not all information. They can use the temporary ID card until their new card arrives.
Please accept the temporary ID card for services that occur on or after August 1, 2024.
Key points
- The temporary ID card will not have the plan name, plan information like copayment amounts, deductibles, out-of-pocket maximums, or Primary Care Physician (PCP) information for members with HMO plans. However, you can access the member's complete information when using the Eligibility & Benefits transaction on PEAR Practice Management (PM) to confirm eligibility and benefits.
- Newly issued ID cards will have the new number structure (10-digit format). The new ID number will be at the member level, not the subscriber level, meaning each member will have a unique ID number.
- To ensure you are viewing accurate information for the noted date of service, search for the member in PEAR PM using their name and date of birth.
- It is important to ask members for a copy of their latest ID card at every visit to ensure proper claims processing.
- Review tips on using the new member ID for claims processing and authorizations.
Stay informed
We encourage you to frequently visit our dedicated Platform Transition page to stay abreast of the upcoming changes. The FAQs are updated as new information becomes available.