As previously communicated, AmeriHealth confirmed that Change Healthcare, a clearinghouse used by some of our providers, is experiencing a network interruption related to a cyber security issue.
Until service with Change Healthcare is restored, we encourage you to change the clearinghouse used to receive your Electronic Remittance Advice (ERA) or 835 to another clearinghouse. Waystar recently migrated to Smart Data Solutions, our new EDI Gateway vendor, and can be used as an alternate clearinghouse. Note: Enrollment for claims submission via Waystar is no longer required. Other clearinghouse options may include Availity, Experian, or Trizetto.
For additional questions on ERA/835 options, please email our EDI team at amerihealthgateway@amerihealth.com.